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Straight From the Horse's Mouth

Check out our monthly feature. Learn new ways to transform all that horse tack you've been collecting into cool additions to your decor. More

Green Horse

Environmentally friendly Horse Products and tips on how to make your horse a GREEN Equine. More





Remodeling and Home Design

FAQs

Our Products:.

Our goal is to provide uniquely designed home décor manufactured with the utmost attention to detail that will tastefully enhance any home with a classic, timeless equestrian style.

Horse of a Different Color Website Policies:

By engaging in a Horse of a Different Color’s website, you are agreeing to abide by all current website policies and legalities regarding ordering, shipping, charges, returns and exchanges. This information may be subject to change. Horse of a Different Color accepts no liability with the use of this website and users are subject to all terms and conditions. All posted information including our logo, text, images and other subjects are protected under copyright law. While Horse of a Different Color takes every precaution to present accurate, clear and current information, we are not liable for unintentional errors or mistakes.

Return Policy:

Please order carefully! A large majority of our items are made-to-order and may not be returned or exchanged. All sales are final. Your order is made as placed online and is confirmed prior to production.

In the event of a rare manufacturer defect or error, the wrong product arrives or your product is damaged, please contact Horse of a Different Color within 7 days of the products arrival for return shipping directions. We can only exchange your return item for the correct item. Credit card refunds will not be given and shipping and handling charges are not refundable.

Please note these items must be returned to Horse of a Different Color in new condition as originally packaged and post marked within the 7 day return window. Items received post marked after the return window will not be accepted. We recommend when shipping return items to insure your package, as Horse of a Different Color cannot be liable for packages we do not ship. Returned items will be inspected. Any item that shows signs of use or cleaning abrasion will not be accepted and will be returned to the customer regardless of a defect. Returns are not accepted due to customer ordering error.

In the event that an order has not been received within 14 days from receipt of a shipping confirmation, please contact us. If UPS tracking indicates that an order has not been delivered within 30 days from the date of shipment, we will issue a credit or replacement of the order. If UPS tracking indicates that your order was delivered, but you have not received it contact your local Post Office or UPS. Horse of a Different Color is not liable for any lost shipments, or shipments that occurred due to customer error.

Shipping Policy:

When your order is shipped, email documentation is immediately sent to the customer with all of the shipping and tracking information. Delivery times vary based on the product ordered. This information is given upon confirmation of your purchase. Orders valued at over $500 will require a signature due to UPS shipping policies. There are no refunds for shipping charges. We do not ship to a PO Box address.